PDS Optical | FAQ - Veteran-Owned Optical Services

Frequently Asked Questions

Your Guide to PDS Optical

General Company Questions

What does PDS Optical do?

PDS Optical is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides high-quality prescription eyewear and optical services across the United States. We staff licensed opticians at VA hospitals, operate full-service optical labs, and manage large-scale optical programs for government and business clients.

Is PDS Optical Veteran-owned?

Yes. Proudly. PDS Optical is a verified Service-Disabled Veteran-Owned Small Business (SDVOSB), founded and led by Veterans.

How long has PDS Optical been in business?

PDS Optical has been in business for over five decades, providing consistent, trusted optical care for Veterans and civilians alike.

Where is PDS Optical located?

We are headquartered in Louisville, Kentucky, with a second full-service lab in Fort Lauderdale, Florida.

Who does PDS Optical serve?

PDS Optical primarily serves the U.S. Department of Veterans Affairs, military service members, corporate clients, and consumers through our various platforms including Korrect Optical, LensFactory, Eagle Safety, and VCSRxEyewear.com.

Services & Products

Does PDS Optical only serve the VA?

No. While the VA is one of our primary partners, we also work with other government agencies, businesses, and direct-to-consumer platforms to provide high-quality prescription eyewear.

Does PDS Optical sell to the public?

Yes. Through our brands like Korrect Optical in Louisville and LensFactory.com nationwide, we provide eyewear services directly to the public.

What is the difference between PDS Optical, Korrect Optical, and LensFactory?

PDS Optical is the parent company. Korrect Optical is our walk-in retail location in Louisville, LensFactory is our online lens replacement service, Eagle Safety is our safety eyewear division for businesses, and VCSRxEyewear.com is a platform for Veterans to buy prescription glasses online.

Can I buy safety glasses from PDS Optical?

Yes. Our division Eagle Safety offers OSHA-compliant prescription safety eyewear with onsite fitting services for employers.

Does PDS Optical offer on-site fittings?

Yes. Our Eagle Safety team travels to company worksites to conduct prescription safety eyewear fittings for employees.

Veterans & VA Benefits

Where can Veterans buy prescription glasses online?

Veterans can shop for VA-approved eyewear online at VCSRxEyewear.com, a dedicated platform managed by PDS Optical.

How does PDS Optical support Veterans?

We staff opticians at VA hospitals, offer eyewear through VCSRxEyewear.com, and give back through Veteran-focused sponsorships. Supporting Veterans is part of our foundation, not just our business.

I am not currently enrolled in VA benefits, how do I do it?

To apply for VA health care benefits, you can visit the official U.S. Department of Veterans Affairs website. They provide all the necessary information and forms to begin the enrollment process. Click here to learn how to apply for VA benefits.

Business Practices & Values

Does PDS Optical manufacture their lenses in-house?

Yes. We operate our own lens manufacturing labs, which gives us full control over quality, accuracy, and turnaround times.

Does PDS Optical have any community involvement or charity programs?

Yes. We sponsor the Lone Eagle Honor Flight and fund prescription glasses for children through VIPS.org. We also support numerous other local and national charitable initiatives.

Is PDS Optical affiliated with any nonprofits?

Yes. We collaborate with nonprofits like VIPS and participate in Veteran Honor Flights and other service-related community work.

Are there any hidden fees with PDS Optical?

No. We are committed to transparency. All costs are clearly outlined upfront, with no surprise charges.

Logistics & Operations

Where are PDS Optical labs located?

Our labs are located in Louisville, KY (3801 Bishop Lane) and Fort Lauderdale, FL (5353 NW 35th Avenue).

How fast is turnaround for PDS Optical orders?

Most orders are completed and shipped within 5 to 10 business days, with expedited services available upon request. Turnaround times depend on prescription complexity.

Does PDS Optical handle backorders?

We stock thousands of lenses and manufacture them in-house, so backorders are rare and typically fulfilled quickly.

Can PDS Optical provide bulk safety eyewear programs for companies?

Yes. Our Eagle Safety program provides scalable, OSHA-compliant safety eyewear with onsite fittings for businesses nationwide.